Refund policy

Return & Refund Policy

All sales are final, including preorder items. We do not offer refunds, returns, or exchanges once an order has been placed.

Please review all product details, sizing information, and preorder timelines carefully before completing your purchase.

Exceptions

Refunds or replacements will only be considered in the following cases:

  • Preorder Delays:
    If a preorder exceeds the estimated production or shipping timeframe stated on the product page by a significant margin, customers may be eligible for a refund upon request.

  • Incorrect Orders:
    If we ship the wrong size or the wrong product, customers must contact us within 7 days of delivery with photo proof. Approved cases will result in a replacement or refund at our discretion.

Non-Refundable Situations

Refunds or exchanges will not be issued for:

  • Incorrect size selection by the customer

  • Change of mind after purchase

  • Normal production or color variations

  • Items that have been worn, washed, or damaged after delivery

  • Orders marked as delivered by the carrier

Shipping Issues

Kickoff USA is not responsible for delays caused by shipping carriers or for lost or stolen packages once an order is marked as delivered.